Delivery
Every order is sent by courier to your door, anywhere in Pakistan the courier companies go. Orders placed online are dispatched the next working day. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar usually have the parcel in two to four working days; smaller towns and remote areas can take a few days more, and we tell you before dispatch if your address is one of them.
Delivery is charged at courier cost: Rs 217 within Islamabad and Rawalpindi, Rs 274 to major cities, Rs 291 to other cities and Rs 320 to remote areas for the first kilo, plus Rs 141 to 159 for each extra kilo. The exact fee shows at checkout once you pick your city. Cash on delivery costs nothing extra.
- The courier's name and your tracking number appear on your order page, and in the email we send, as soon as the courier collects the parcel. No account needed: track your order with the order number and the phone number or email you ordered with.
- Your order page shows every step from placed to shipped to delivered, with the date each one happened.
- The courier calls before delivering, so keep the phone on your order switched on.
- Check the carton before you pay the rider. A parcel that arrives crushed or opened can be refused on the spot; tell us on WhatsApp and we send another.
Delivery charges
We pass on the courier's own rate, nothing more. The fee depends on where the parcel goes and how much it weighs: a first-kilo price for your zone, plus a price for every kilo (or part of one) after that. Checkout works it out from the city you pick and the items in your cart, and shows it before you confirm, never added afterwards.
| Zone | Example cities | First kilo | Extra kilo |
|---|---|---|---|
| Within city | Islamabad, Rawalpindi | Rs 217 | Rs 141 |
| Zone A, major cities | Lahore, Karachi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, Gujranwala, Sialkot, Rahim Yar Khan | Rs 274 | Rs 147 |
| Zone B, other cities | Sheikhupura, Larkana, Nawabshah, Mardan, Abbottabad, Kohat, Gwadar, Sibi and the other listed cities | Rs 291 | Rs 153 |
| Zone C, villages and far areas | Gilgit, Skardu, Hunza, Muzaffarabad, Mirpur, Rawalakot, Jhelum, Okara, Mansehra, Chaman | Rs 320 | Rs 159 |
- Weight is charged per started kilo: a 1.5 kg parcel pays the first kilo plus one extra kilo.
- Unless the product page says otherwise, we count a helmet as 1.5 kg, a litre of oil as 1 kg, riding gear as 0.8 kg and accessories or spare parts as 0.5 kg per item.
- Cash on delivery costs nothing extra: the amount you hand the rider is the order total shown at checkout, delivery included.
- A city not on the checkout list is charged at the Zone B rate; message us on WhatsApp if your town is remote and we will confirm before dispatch.
If the courier cannot reach you
If nobody answers the phone or the door, the courier tries again before the parcel is returned to us. If you miss them, message us on WhatsApp with your order number and we arrange a redelivery or a fresh dispatch. A parcel that comes back to us because it was refused without a reason or could not be delivered after several attempts is cancelled, and any advance payment is refunded the way it was paid.
Paying for your order
Cash on delivery is available on every order, everywhere we ship: hand the order total to the rider when the parcel arrives. If you would rather pay in advance, bank transfer, JazzCash and Easypaisa are accepted at checkout. Bank transfer orders are placed first and then paid: checkout and the order page show our account title, account number, IBAN and bank, you send the amount, then enter the transaction ID on the order page or share the screenshot and order number with us on WhatsApp, and we dispatch once it is verified. JazzCash and Easypaisa take you to the provider's own page to approve the payment.
We never ask for card numbers, wallet PINs or one-time codes, on the site, on WhatsApp or by phone. Anyone who does is not Bike Markaz.
Returns and exchanges
You have seven days from the day the parcel is delivered to send an item back. We accept it as long as it is unused, with the tags on and the original packaging and accessories intact. Message us on WhatsApp with your order number and the reason within those seven days and we tell you where to send it.
- Wrong size? We swap it for the right size free of charge: no exchange fee, and the replacement is sent to you with no delivery charge. You send the first one back by courier.
- Helmets must still have the protective film on the visor and show no sign of being worn. A helmet with the film removed or a worn liner cannot come back.
- Oils, lubricants and cleaning products cannot be returned once the seal is broken.
- Refunds are issued within the same seven-day window once the item reaches us and has been checked, and go back the way you paid: cash on delivery orders are refunded to a bank account, JazzCash or Easypaisa number you give us.
Something arrived damaged or not what you ordered? That is on us: send photos on WhatsApp and we arrange the collection and the replacement at our cost.
Manufacturing faults
A fault that shows up after the seven days is a warranty matter rather than a return. Manufacturing defects are covered by the brand or manufacturer's warranty; how to claim, and what it does not cover, is on the warranty page.