Frequently asked questions

Orders placed online are dispatched by courier the next working day. Most addresses in the major cities receive the parcel in two to four working days; smaller towns can take a few days more. The courier and tracking number appear on your order page and in the shipped email as soon as the courier collects it.

We deliver by courier anywhere in Pakistan the courier companies go, which is every city and most towns. Checkout lists the provinces and cities we ship to; if your town is not on the list, message us on WhatsApp with the address and we will tell you whether the courier reaches it and how long it takes.

Delivery is charged at courier cost: Rs 217 within Islamabad and Rawalpindi, Rs 274 to major cities, Rs 291 to other cities and Rs 320 to remote areas for the first kilo, plus Rs 141 to 159 for each extra kilo. The exact fee shows at checkout once you pick your city, before you confirm the order, never added afterwards. Cash on delivery costs nothing extra, and there is no minimum order. When we run a discount on delivery for paying in advance by bank transfer, JazzCash or Easypaisa, checkout shows the reduced fee next to each payment option before you place the order.

Open the order page from your confirmation email, or go to bikemarkaz.com/track-order and enter your order number with the phone number or email you ordered with. The page shows every step with its date and, once the courier has collected the parcel, the courier's name, your tracking number and a link to follow it on the courier's site. The same details are in the email we send when it ships.

The courier calls the phone number on the order before delivering, so keep that phone on. If they cannot reach you they try again before the parcel is returned to us. If you miss them, message us on WhatsApp with your order number and we will arrange a redelivery or a new dispatch.

Yes. Cash on delivery is available everywhere we ship, on every order, and it is what most riders use. Bank transfer, JazzCash and Easypaisa also work if you prefer to pay in advance. Cash on delivery costs nothing extra: the amount you hand the rider is the order total you saw at checkout, delivery fee included.

Choose bank transfer at checkout: the account title, account number, IBAN and bank appear as soon as you pick it, and your order page repeats them after you place the order. Transfer the order total, then enter the transaction ID on the order page or share the screenshot of the transaction and your order number with us on WhatsApp or by email, and we verify it and dispatch. Nothing ships until the transfer is confirmed, so send it as soon as you have it.

When you choose JazzCash or Easypaisa at checkout you are taken to that provider's own payment page to approve the payment. Your account PIN or one-time code is entered there, never on our site, and we never ask for it on WhatsApp or by phone. Once the provider confirms the payment your order page shows it as paid and we dispatch. We also never ask for card numbers: anyone who does is not us.

Measure around your head about 2 cm above the eyebrows and over the widest part at the back, then match the number to the helmet chart on our size guide, which is the same chart behind the Size guide button on every helmet. A new helmet should feel snug on the cheeks with no pressure points; between sizes, go down, because the liner beds in over the first weeks. If you are unsure, message us the measurement and your bike on WhatsApp and we will tell you which shell fits.

Measure around the widest part of your dominant hand, just below the knuckles, with the thumb left out and the fingers together, and match it to the glove chart on our size guide. Gloves should be firm across the palm with a little room at the fingertips. Between sizes, go up: leather gives, but a short finger box never does.

Send it back within seven days of delivery, unused and with the tags on, and we will swap the size free of charge. Helmets must still have the visor film in place. Refunds follow the same seven-day window once the item reaches us.

Message us on WhatsApp within seven days of delivery with your order number and the reason, and we will tell you where to send the parcel. The item must be unused, with the tags on and the original packaging and accessories intact; helmets must still have the visor film in place, and oils and sealed products cannot come back once the seal is broken. Refunds and exchanges go out once the item reaches us and has been checked.

Manufacturing defects, under the brand or manufacturer's own warranty: a seam that opens, a visor mechanism that fails, a part that was faulty out of the box. Send us photos on WhatsApp with your order number and we arrange collection and the replacement or repair. Crash damage, a helmet that has taken an impact, normal wear and misuse are not covered.

We only claim the certifications that are printed on the helmet itself, and each product page states what its helmet carries. Some helmets we sell carry no certification mark at all, and the product page says so plainly rather than hiding it. We do not add stickers, and we do not describe a helmet as DOT or ECE approved unless the shell is marked that way by its maker.

No. Checkout works as a guest with just a name, phone number and address. An account is optional: it keeps your order history and saved address in one place, and you can sign in with Google so there is no password to remember.

Anyone can leave a review on a product page, and a review from a customer whose order with us was delivered is marked as a verified purchase. Every review is read by us before it appears, to keep out spam and anything abusive; honest low ratings are published the same as high ones. We do not pay for reviews and we do not edit what you wrote.